• The highest level of ethics and professional standards.
  • First class legal product and client service.
  • Being a congenial place to work where our team cares for our work and for each other.
  • Service to the profession.
  • Charitable service.
  • Service to the public.
  • Diversity being more than an aspiration.
  • Empowering women in the workplace.
  • Good and active management.
  • Having team members with integrity, humor, diligence, honesty, and strong communication skills.
  • Operating as a team; as one firm; where client’s and the firm’s interests are more important than an individual’s interests.
  • Operating profitably and in a businesslike manner.
  • Not making profitability value judgments based solely on rate or type of work, but instead looking at all factors, including realization, timely payments, overhead, staffing models, and volume.
  • Providing good income for team members by compensating fairly and well.
  • Entrepreneurial spirit.
  • Expecting a reasonable contribution of 2,400 total hours to the firm per year from each full-time lawyer (total for billable and non-billable).
  • Continuous improvement.
  • Return on investment, increased firm profile, productivity and profitability.
  • Accountability to our clients through responsible budgets, reducing extraneous costs, adding value, and using the right outside experts and vendors judiciously.
  • Transparent, ethical and proactive conflict identification, management and resolution.
  • Transparency, information dissemination, and data sharing – everyone should have appropriate information to understand our business.
  • Continuity planning to create a future for those behind us.
  • Ease of process in file opening, new client intake, rate setting, IT, HR, accounting and marketing.
  • Meeting internal and external deadlines.
  • Remaining organizationally flat and avoiding bureaucracy.
  • An open and timely feedback loop.
  • Being proactive and not reactive.
  • Empowerment of leaders, managers and employees.
  • Mutual respect and understanding of how we present issues to one another.
  • Capturing comprehensive data as part of disciplined workflow process, then using data for reporting, future analysis, and business insight.
  • Adopting reward-based systems.
  • Avoiding, to the extent possible, systems that attempt to impose negative consequences to influence behavior.
  • Not leaving people behind as we grow.
  • Only growing at a pace that ensures our Mission Statement, Core Values, Business Goals, and Promises to Each Other are maintained.
  • Reporting to each other on, and coordination of, all marketing endeavors that use Firm resources.

GCKB’s Coverage Corner

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